Grid-tied solar energy systems are a great way to save money using free power from the sun. However, most grid-tied solar arrays are designed to shut down when they lose grid connection, meaning, even if it is sunny, if the grid is out of power, you are too (They do this as part of UL-listing, because a live grid-tied inverter might accidentally backfeed and harm line workers).
Alternegy offers the next generation of battery storage, giving solar our customers clean, reliable, and efficient backup power to reduce their dependence on the power grid.
Metrics and Measurement of Customers
From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.